Allena Virtual Assisting | Strategic Mapping & Integrator Support

Creating a more balanced business

Because sustainable success starts behind the scenes

Allena Virtual Assisting LLC supports family-focused, impact-driven business owners with strategic planning, operations, and administrative support behind the scenes, so you can get back to what you love: serving your people, growing your vision, and living the balanced life you set out to build.

About Allena Virtual Assisting LLC

Allena Virtual Assisting LLC is a professional online service-based business dedicated to helping businesses stay organized, efficient, and supported. Specializing in strategic mapping, annual planning, integration, operational efficiency, leadership, CRM education and setup, client communication, research, and workflow support, Allena Virtual Assisting LLC provides structure and consistency where it's needed, based on strategic evaluation and CEO partnership.

The focus is on systems and administrative solutions that allow clients to streamline operations, reclaim their time and resources, and maintain and grow their business. With reliable, attentive service, Allena Virtual Assisting LLC empowers business owners and professionals to focus on what matters most, knowing the behind-the-scenes details are in expert hands.

Allena Graciani smiling, wearing a dark blazer over a lavender top Strategic Mapping Model consultant seal

Who I am

My name is Allena Graciani.

Hey there! I'm an Alaska-based Integrator and Operations Strategist with a passion for organization, planning, and purposeful support. I'm goal-oriented, solution-driven, and committed to helping others work with more clarity and confidence.

Before launching my business, I spent over 13 years supporting a wide range of private and nonprofit organizations in roles such as Executive Administrative Professional, Program Assistant, Director of First Impressions, and Orientation Leader. That experience gave me a strong foundation in managing operations, supporting teams, and creating systems that truly make a difference.

While I enjoyed working in traditional settings, I realized I could have an even greater impact by building a business that serves both my family and other mission-driven professionals. There's something deeply rewarding about helping others grow their businesses, stay present with their loved ones, and thrive in their communities. I'm honored to be a part of that journey.

Founder
Allena Graciani, Integrator | Operational Strategist
Experience
13+ years combined in administration and operations across Healthcare & Allied Health, Nonprofits & Community-Focused Organizations, and Service-Based Businesses
Time zones
Alaska, Pacific, Mountain & Central

Our mission

We are a strategic operations partner for women-led, community-minded service businesses. Through strategic mapping, thought partnership, and sustainable systems, we turn visionary goals into actionable plans that create the clarity and capacity leaders need to grow their businesses, serve their communities, and build businesses that support the lives they want to live.

We believe sustainable businesses create stronger communities and give leaders the capacity to contribute, connect, create, and thrive, without sacrificing their wellbeing, relationships, or lives outside of work.

Our values

  • Integrity
  • Excellence
  • Reliability
  • Clarity
  • Collaboration
  • Sustainability

Services

Strategy first, so the support that follows has a strong foundation.

Strategic Planning and Mapping

Structured by The Ops Authority Strategic Mapping Model™

A foundational resource for every business, of any size and industry.

  • Mission, vision, and values outlined
  • Prioritized objectives mapped across the Seven core pillars of business formatted into an annual plan, based on your agency's priorities and capacity

Integrator Support

Retainer support to align people, priorities, and processes

  • Kickoff call and weekly check-ins
  • Goal setting and quarterly and annual planning
  • Workflow builds, CRM setup, and automation
  • Client onboarding and offboarding systems and SOPs
  • Team delegation and project and launch management
  • Metrics tracking and analysis

Virtual Assistance

Client experience & customer service

  • Inbox and calendar management
  • Phone and fax management
  • Scheduling, reminders, and follow-ups
  • Client communication and customer service
  • EHR and CRM updates
  • Filing and data entry
  • Research
  • Meeting minutes and transcription
  • Reporting
  • Compliance audits
  • Backlog catch-up support

How I work

The CLEAR Systems Method

  1. Clarify

    Find the real starting point.

  2. Lay it out

    Map how work moves today.

  3. Evolve

    Improve what you have.

  4. Assess

    Check the impact on clients and goals.

  5. Reinforce

    Document it so it can be delegated.

FAQs

What's the difference between strategy, integrator support, and virtual assistance?

Strategy sets your priorities and plan. Integrator support builds the systems and keeps operations moving. Virtual assistance handles the day-to-day tasks. Many clients start with strategy, then add support.

How do I know which one I need?

If you're unsure what to focus on, start with Strategic Mapping. If you know what needs to happen but it's all in your head, start with Integrator Support. If you're ready to hand off tasks, start with Virtual Assistance. Not sure? We'll figure it out on a call.

Who do you typically work with?

Mission-driven business owners in healthcare and allied health, nonprofits and community-focused organizations, and service-based businesses, across the Alaska, Pacific, Mountain, and Central time zones.

Can I customize the support I receive?

Yes. Support is built around your business, your goals, and where you need help most.

How do I get started?

Book a free discovery call. We'll talk through where you are, what you need, and the best place to start.

What clients say

You know you are working with the right person when everything just clicks. Allena is exactly that: magnetic, supportive, deeply intuitive and a great listener. Her ability to ask the right questions and perceive needs before I even realise I have them is super helpful and deeply supportive.
KA, Client
She was able to quickly see the areas where I needed support and get started on tasks that I had been putting off. It has allowed me to start stepping back from the administrative tasks that can eat up so much of my time.
Breanna, Client
Professional, timely and provided exactly what we needed and more!
Olivia, Google review
Their support allowed our team to focus on core business activities while ensuring important administrative work was handled smoothly.
EBO Consulting Inc., Google review

Let's talk.

Book a free discovery call and we'll find the best place to start.

[email protected]
PO Box 210844, Anchorage, AK 99521

Serving clients in the Alaska, Pacific, Mountain, and Central time zones.

Policies

Select a policy to open it. Each one was last updated on September 24, 2026.

Privacy Policy

This Privacy Policy describes how Allena Virtual Assisting LLC (“we” or “us”) collects, uses, and shares your personal information when you use our website allenavirtual.com and any of our subdomains (the “Website”).

Personal information we collect

This Website does not use cookies, analytics, advertising pixels, or other tracking technologies, and it does not load any content from third-party servers. Like most websites, our website hosting provider may automatically record standard server log information, such as your IP address, browser type, referring page, and the date and time of your visit (“Device Information”). This information is used only to keep the Website secure and running.

We also collect information you choose to give us directly (“Provided Information”) when you:

  • Email us to ask a question or start a conversation about our services
  • Book a discovery call with us through TidyCal, our scheduling software, or by email
  • Purchase or sign an agreement for any of our services
  • Complete an intake form, questionnaire, or client feedback survey
  • Share a testimonial or review

Provided Information may include your name, email address, phone number, business information (such as your business name, contact details, business model, goals, and operations), and billing information needed to pay for services. “Personal Information” in this policy means both Device Information and Provided Information.

We may also receive Personal Information from third parties, such as payment processors when you pay an invoice, form or scheduling tools you use to contact us, or business partners who refer you to us.

How we use your Personal Information

We use Provided Information to respond to your inquiries, schedule and hold calls, provide the services you request, send invoices and confirmations, and communicate with you about your project. We use Device Information only to protect the Website from risk and fraud and to keep it working properly.

Legal basis for processing

If you are in the European Economic Area or the United Kingdom, we process your Personal Information to take steps at your request before entering into a contract and to perform our contract with you, to pursue our legitimate interests in running and securing our business, to comply with legal obligations, and, where required, with your consent. You may withdraw consent at any time.

How we share your Personal Information

We do not sell your Personal Information. We share it only with service providers who help us run our business, including:

  • Our website hosting provider
  • Our email provider
  • Payment processors that securely handle payment information
  • Scheduling and videoconferencing services used to book and hold calls, including TidyCal
  • Client management and document storage tools used to deliver our services

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

How we store your data

Your data is stored and processed by the service providers listed above. Please visit their websites for information about where their servers are located. We use commercially reasonable security measures to protect against unauthorized access to, or alteration, disclosure, or destruction of, your information. No computer network or transmission over the internet can be guaranteed to be 100% secure.

We keep your Personal Information for as long as needed to provide our services and keep business records required by law, or until you ask us to delete it.

Cookies

We do not place cookies on your device. If that ever changes, we will update this policy and ask for your consent before setting any cookie that is not strictly necessary.

No processing of children’s data

The Website is not intended for use by anyone under the age of 18. We do not knowingly process children’s data and will delete it if we become aware of it.

Email communications

We will never add you to a mailing list or send you marketing emails unless you explicitly ask to receive them. Emailing us, booking a call, or becoming a client does not subscribe you to marketing. If you do choose to receive marketing emails in the future, every email will include a way to unsubscribe.

Your data protection rights

If you are a resident of the European Economic Area or the United Kingdom, you have the right to:

  • Access the Personal Information we hold about you and request a copy
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your Personal Information
  • Ask us to restrict how we process your Personal Information
  • Receive your Personal Information in a portable format or have it transferred to another organization
  • Object to how we process your Personal Information

Your information will be transferred to and processed in the United States. Residents of the United States may have additional rights depending on the laws where they live, such as rights to access, correct, and delete Personal Information. To exercise any of these rights, email [email protected].

Third-party websites

When you book a call, you leave our Website and use TidyCal’s booking page, which is governed by TidyCal’s own privacy policy and may use its own cookies or analytics. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of any third-party site we link to or that links to us. We encourage you to read their privacy statements and terms of use.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this section shows the most recent update. Changes take effect immediately when published on the Website.

Complaints

Please contact us if you have any complaint about how we use your Personal Information so we can try to resolve it. Residents of the European Union and United Kingdom also have the right to lodge a complaint with their local data protection regulator, such as the Information Commissioner’s Office in the UK. California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

Contact us

For questions about our privacy practices or to exercise your data protection rights, email [email protected] or write to us at PO Box 210844, Anchorage, AK 99521.

Terms and Conditions

The following Terms and Conditions of Use (“Terms”) are entered into by and between you and Allena Virtual Assisting LLC (“Company,” “we,” or “us”).

These Terms, together with our Privacy Policy, Disclaimer, and any other documents expressly incorporated by reference, govern your use of the website allenavirtual.com and any subdomains (“Website”), including all materials, resources, information, and services on the Website. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Website.

By accessing or using the Website you agree to be bound by these Terms, without modification, and acknowledge reading them. If you disagree with any part of the Terms, you may not access the Website.

Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which also governs the Website and informs users of our data collection practices. Your agreement to the Privacy Policy is incorporated into these Terms.

Disclaimer

Your use of the Website is also subject to our Disclaimer, which also governs the Website and informs users of various limitations regarding the information provided on the Website. Your agreement to the Disclaimer is incorporated into these Terms.

No use by minors

To access or use the Website, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms. Children under the age of 18 are prohibited from using the Website.

Lawful purposes

You may use the Website for lawful and legitimate purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You shall not post or transmit through the Website any material that violates or infringes the rights of others, or that is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

Material you submit

By submitting any written works, feedback, testimonials, reviews, suggestions, or other material to us, whether directly or through a linked third-party form or review platform (collectively, “Submissions”), you grant us and any necessary sub-licensees a worldwide, nonexclusive, irrevocable license to use your Submission for promotional, business development, and marketing purposes, including the right to copy, distribute, publicly display, reproduce, edit, and reformat your Submission, and to publish your name in connection with it. We claim no intellectual property rights over your Submissions, and you retain any copyrights you hold in them.

By making a Submission, you represent and warrant that you own or otherwise control all rights to it and that its use as described in this section will not violate any laws or the rights of third parties. You further grant us the right to use your Submission to improve our Website, products, or services without any obligation to compensate you. We are under no obligation to post or use any Submission and may remove any Submission at any time. Unsolicited ideas will be deemed non-confidential, and we will not be required to acknowledge their source.

Our intellectual property

The Website contains intellectual property owned by us, including trademarks, service marks, copyrights, proprietary information, and other intellectual property, including but not limited to text, graphics, photographs, frameworks, design, and compilations thereof (“IP”). We reserve all rights in and to our IP. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce, perform, or in any way exploit any of our IP, in whole or in part, without our prior written consent.

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and its content (the “Content”) strictly in accordance with these Terms, solely for your individual or internal business use. You may not use the Content for any unlawful purpose, in any manner that could damage, disable, overburden, or impair the Website, or to obtain any materials or information through means not intentionally made available through the Website. You agree not to delete or alter any proprietary rights or attribution notices in any Content.

Our name, logo, slogans, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, and marks on this Website, including the Strategic Mapping Model™, are the trademarks of their respective owners.

Artificial intelligence

The Company may use software or platforms that employ machine learning, large language models, or natural language processing to generate, analyze, or refine creative and technical outputs (“Generative AI”) to create certain aspects of the Content or IP included on the Website, including but not limited to website copy, website design and code, and visual aids (“AI-Generated Content”). All AI-Generated Content shall be considered Intellectual Property of the Company, whether as protected work product, derivative works of copyrighted materials, proprietary information, or otherwise, protected by and subject to the intellectual property provisions of these Terms.

Changed terms

We may at any time amend these Terms, including our Privacy Policy and Disclaimer. The date of the last revision is shown at the top of the Policies section. Changes are effective immediately when posted on this Website. If you continue to use the Website after we make revisions, your continued use constitutes consent to the revised Terms, Privacy Policy, and Disclaimer.

No warranties

While we make every effort to ensure that the content on this Website is free from errors, we do not give any warranty or other assurance as to the accuracy, completeness, timeliness, or fitness for any particular purpose of the content and materials on this site beyond reasonable efforts to maintain the site. To the maximum extent permitted by law, we provide our website and related information and services on an “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of liability

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE WEBSITE OR RESOURCES, PRODUCTS OR SERVICES AVAILABLE THROUGH THE WEBSITE.

ADDITIONALLY, WE ARE NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES.

IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF ANY PRODUCTS OR SERVICES YOU HAVE PURCHASED FROM US.

No guarantee of availability

Your use of the Website may sometimes be subject to interruption or delay. We reserve the right to withdraw or amend this Website and any service or material provided on it at our sole discretion without notice. We do not warrant that the Website will be error-free, uninterrupted, or free from defects, and we will not be liable if it becomes unavailable, interrupted, or delayed for any reason. Information on the Website is subject to change, and we disclaim all liability for any inaccuracy, error, or incompleteness in the information provided.

Malicious code

Although we endeavor to prevent the introduction of viruses or other malicious code to our Website, we do not guarantee or warrant that our Website does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process you use to access our Website does not expose your computer system to the risk of interference or damage.

Security

The security of your contact information is important to us. However, you acknowledge the risk of unauthorized access to, or alteration of, your data. We do not accept responsibility or liability of any nature for any losses you may sustain as a result of such unauthorized access or alteration. All information transmitted to or from you is transmitted at your own risk.

Third-party resources

The Website may contain links to external websites that are not provided by, maintained by, or affiliated with us. We are not responsible for the availability, accuracy, relevance, timeliness, or completeness of these websites. Links to them do not imply endorsement by or affiliation with us. You assume all risk arising from your use of any such websites or resources.

Indemnification

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third-party claims and causes of action, including, without limitation, attorney’s fees, arising out of your breach of any of these Terms or your use of the Website, its content, or any product or service purchased through the Website. You shall provide us with such assistance, without charge, as we may reasonably request in connection with any such defense, and you shall not settle any third-party claim or waive any defense without our prior written consent.

Effect of headings; severability

The headings in these Terms are included for convenience only and shall not affect their construction or interpretation. If any portion of these Terms is held to be unenforceable or contrary to law, that portion shall be construed in accordance with applicable law to best accomplish its original objectives to the fullest extent allowed by law, and the remaining provisions shall remain in full force and effect.

Entire agreement; waiver

These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between us pertaining to the Website and supersede all prior and contemporaneous agreements, representations, and understandings. Any waiver by us of a breach of or right under these Terms will not constitute a waiver of any other or subsequent breach or right. No waiver shall be binding unless executed in writing.

Governing law; jurisdiction

These Terms, together with the Privacy Policy and Disclaimer, shall be construed in accordance with and governed by the laws of the State of Alaska, and the courts of Alaska shall have jurisdiction to hear and determine any dispute arising in relation to these Terms. You agree that any proceeding relating to use of this Website must be filed exclusively in the appropriate courts located in Matanuska-Susitna Borough, Alaska, and you submit to the jurisdiction of those courts and waive any objection based on inconvenient forum or other reasons.

Alternative dispute resolution

The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms by mediation. The parties further agree that their respective good-faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.

All rights reserved

All rights not expressly granted in these Terms are reserved by us. If you do not see a usage scenario here that applies to your intended use, contact us at [email protected].

Contact information

The owner of this Website is Allena Virtual Assisting LLC. You may contact us by email at [email protected] or by mail at PO Box 210844, Anchorage, AK 99521.

Disclaimer

This Website is owned and operated by Allena Virtual Assisting LLC (“Company,” “we,” or “us”). This Disclaimer, together with the Terms and Conditions and Privacy Policy, governs your access to and use of allenavirtual.com, including any content, functionality, products, and services offered on or through it (the “Website”). By using the Website, you accept and agree to be bound by this Disclaimer. If you do not agree, you must not access or use the Website.

For educational and informational purposes only

The information on this Website and any resources, information, videos, downloads, or products available through it, whether free or paid (the “Resources”), are for educational and informational purposes only. They are not legal, tax, financial, or other licensed professional advice.

Your personal responsibility

By using this Website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website and in the Resources. You agree to use judgment and conduct due diligence before taking any action or implementing any plan or policy suggested or recommended on this Website or in the Resources.

No guarantee of results

You agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. You recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and knowledge of the Company. Prior results do not guarantee a similar outcome, and the results obtained by others, whether clients of the Company or otherwise, are no guarantee that you or any other person or entity will obtain similar results.

Testimonials

At various places on this Website, you may find testimonials from clients of the Company. The testimonials are actual statements made by clients and have been truthfully conveyed on this Website. Although they are truthful statements about the experiences and results of these clients, those results are not necessarily typical, and they are not a guarantee of results that you or anyone else will obtain. If any testimonial was offered in exchange for a benefit, such as a discount or other incentive, that will be indicated near the testimonial.

Contact us

We welcome your questions about this Disclaimer at [email protected] or by mail at PO Box 210844, Anchorage, AK 99521.

Accessibility Statement

Allena Virtual Assisting LLC wants everyone to be able to use this Website, regardless of ability or the technology they use. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

What we have done

  • Chose highly legible typefaces and text colors that meet or exceed WCAG AA contrast requirements
  • Used a clear heading structure, with one main heading and headings in order
  • Added text descriptions (alt text) to meaningful images
  • Made every link and button usable with a keyboard, with a clearly visible focus outline, and included a “Skip to main content” link
  • Used descriptive link and button text instead of “click here”
  • Made sure text can be enlarged and the layout still works on phones, tablets, and zoomed-in screens
  • Avoided autoplaying media, flashing content, and time limits, and reduced motion for visitors who ask their device for it

Tell us about a barrier

If anything on this Website is difficult for you to use, please email [email protected]. Let us know the problem you ran into and the technology you were using, and we will work to fix it and get you the information you need in another format.